Frequently Asked Questions

Q. Do these signs come Painted ?

No they come raw unpainted so you can have the fun of doing it your self and save on labour charges we do offer a small variety of painted signs.

Q. How long are the wedding signs?

The joined signs eg Sheldon&Mary are maximum length is 90cm for 20cm high separate signs eg. Chelsea &  Matthew will vary due to the individual names length of the name but average length is 70cm each shorter for less letters. elegant and traditional can be as long as 100 cm,

Q. My childs name is hyphenated how do I order this?

The price is for one word only, if your child has a name like Kate Lea this is classed as 2 names, so pop 2 when ordering in the quantity box, because they are not joined. If your child has a name,  Kate-lea joined that comes under one word, and is still under the 0-7 letters, 2 capitals letters means 2 Words/names

Q. How come our names are too long to have joined?

The joined signs are a maximum length of 90cm, and 12 letters including the symbol,  if your sign is over this they will automatically be made into 3 separate  pieces, as they become too fragile to post,

Q. I haven’t received my order yet?

Most of our orders take a minimum of  7-10  working days to be made once your payment has been cleared so bank deposit will delay this process by up to 5 days,paypal can be instant,  then when it is ready to be shipped you will receive a generic email saying your order has  either been shipped or ready to be collected, you will also receive an email from either Fastway or Couriers please with a tracking number for your item, please track your item before contacting us, if then you have done all of the above contacts us 

Q. Can you do urgent orders?

Yes we can do urgent orders, but we need to asses each situation and during busier times an additional charge may apply.  Please email us first before you put your order in. If you would like your signs sent express post we can also do this but there is also an additional charge for this service.

Q. When will my credit card be debited?

Your card will be debited immediately once your order has gone through the checkout process and been accepted.

Q. How do I organise to return an order?

You will need to contact us by email craftyletters15@gmail.com and we will provide return details to you.
Returns are given on a case by case basis on damaged good with photo proof required.

Last orders for delivery before Christmas is 12th December, all orders received after 12th will be processed in the New Year. Dismiss

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